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Joel Durham Jr.
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October 2007: Journalist.
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Role Name Type Last Updated Employee/Freelancer/Contractor (past or present) ExtremeTech Source Oct 4, 2007
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Date Fairness.com Resource Read it at: Oct 04, 2007 Ten Tips: How to Get What You Want from Tech Support QUOTE: we have an amazing record for getting exactly what we need from tech support, no matter how resistive, stubborn, or bizarre the rep might be. It's not always easy, and it requires a surprisingly large amount of social engineering, but it is possible and that's what matters. Now we've compiled a list of ten tips, many of which we refer to every single time we contact a tech support flack.
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