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Best Buy Officials Concede Dual-Site System Caused by 'Human Error,' 'Employee Confusion'

Date: March 6, 2007
Author: Evan Schuman
QUOTE: This issue has come to haunt the $31 billion retail chain—which owns about 941 stores in the United States and Canada—after the Connecticut Attorney General's Office launched an investigation into the chain, trying to establish whether employees had deliberately conned customers with the almost-duplicate site.

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