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‘Complaint Resolved’? Well, Not Exactly

Date: March 12, 2011
Author: David Segal
QUOTE: The Austin area’s Better Business Bureau charges consumers $70 a mediation... At minimum, the bureau ought to disclose some of these facts in its online report about PC Drivers Headquarters, right?... The lack of disclosure about the fee only adds to the sense that the bureau is more interested in protecting dues-paying members than in helping consumers, does it not?

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