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63 Articles and Resources. Go to:  [Next 13]

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Nov 20, 2013 For Some, Paying Sales Commissions No Longer Makes Sense

QUOTE: The proponents of ditching commissions believe they foster negative behaviors, such as focusing on an individual’s profit over the company’s, emphasizing short-term outcomes and encouraging unproductive competition among sales representatives.

New York Times
Sep 15, 2012 Charitable donations benefit telemarketers

QUOTE: Charities should never agree to contracts with telemarketers where they receive only a small percentage of the funds donated through the calls, says Ken Berger, who runs Charity Navigator, the nation’s largest nonprofit watchdog group. “These organizations were created to provide public benefit,” he says. “The fact that the vast majority of money is instead lining the pockets of telemarketers defies the whole reason behind the very creation of these charities.”

Washington Post
Apr 26, 2012 Not just Wal-Mart: Dozens of U.S. companies face bribery charges

QUOTE: Deere, Disney, Hewlett-Packard, Qualcom and many others are also under investigation for violations of the U.S. Foreign Corrupt Practices Act.

CNN (Cable News Network)
Oct 26, 2011 Occupy Wall Street? Who Will Occupy Main Street?

QUOTE: It is becoming commonplace for customers to go into a store, examine a product, get educated by a sales clerk, and go home to order the product online. Instead of feeling bad for taking the time of someone who is trying to make a living, many people feel righteous about it. They say things like, “I’m not going to get ripped off.”

New York Times
Sep 04, 2011 As Sports Medicine Surges, Hope and Hype Outpace Proven Treatments

QUOTE: growing problems in sports medicine, a medical subspecialty that has been experiencing explosive growth. Part of the field’s popularity, among patients and doctors alike, stems from the fact that celebrity athletes, desperate to get back to playing after an injury, have been trying unproven treatments, giving the procedures a sort of star appeal. But now researchers are questioning many of the procedures, including new ones that often have no rigorous studies to back them up.

New York Times
May 31, 2011 Sales Tactics on Implants Raise Doubts

QUOTE: an implant industry where producers seek to influence the brand of device that patients receive long before a diagnosis....big makers of implants like heart devices and artificial joints, including Johnson & Johnson, Boston Scientific and St. Jude Medical, have settled Justice Department charges that they illegally promoted sales. The enforcement effort has sought to reduce the role of corporate influence over medicine through tactics like bogus or inflated consulting deals with doctors.

New York Times
May 13, 2011 Google Is Said to Have Broken Internal Rules on Drug Ads

QUOTE: Google allowed rogue online pharmacies to advertise on its site in violation of its own advertising policies, according to one of the companies subpoenaed in the federal investigation of Google’s drug ad sales.

New York Times
Dec 07, 2010 The Tactics of Discover Card Reps

QUOTE: lawsuit alleges that Discover Bank and its affiliated processing company made “aggressive, misleading and deceptive” telemarketing calls to sign people up for these products, tricking people to sign up for the add-on products and in some cases, charging consumers for enrollment without agreement from the consumer.

New York Times
Oct 04, 2009 Discrimination by Insurers Likely Even With Reform, Experts Say: Economic Pressure Could Give Rise to New Biases Against Prior Conditions

QUOTE: simply banning medical discrimination [in health insurance] would not necessarily remove it from the equation, economists and health-care analysts say.

Washington Post
Sep 14, 2009 Threat Level Privacy, Crime and Security Online Antitrust Concerns Swirl Around Sale of Diebold Voting Machines

QUOTE: Sen. Charles Schumer asked the Justice Department’s antitrust division on Monday to investigate the recent sale of Diebold’s voting machines division to a competitor, saying the deal raises anti-competitiveness concerns and has “adverse implications on how our country votes.”

Aug 27, 2009 Italian Regulators Investigating Google

QUOTE: Italian competition authorities said Thursday that they were investigating Google, following complaints from publishers that the company was abusing its dominant position on the Internet to deny them a fair share of online advertising revenue.

New York Times
Aug 27, 2009 ACLU chapter flags Facebook app privacy (The Social)

QUOTE: The Northern California chapter of the American Civil Liberties Union has put out a campaign designed to raise awareness of the privacy implications of Facebook's developer platform.

Aug 13, 2009 Senators Investigate Hospital Purchasing

QUOTE: Senators from committees like finance, judiciary and aging are investigating the practices of companies that represent big networks of hospitals, nursing homes and other institutions. These group purchasing organizations select “preferred” manufacturers and negotiate the prices of medical products, which are a closely held secret.

New York Times
Aug 11, 2009 Bankruptcy Judges, Justice Dept. Rip Mortgage Companies

QUOTE: Judges have found that major mortgages servicers regularly mess up basic accounting, improperly credit payments and charge unwarranted fees.

Aug 10, 2009 I Love a Mark in Uniform: Kidnapping. Falsified documents. Hooters nights. Meet the sleazebucket car dealers who prey on our troops.

QUOTE: authorities ranging from local prosecutors to state regulatory boards to the Federal Trade Commission (FTC) to the military itself have done relatively little to address the proliferation of dubious auto sales-and-credit tactics [used on military enlistees].

Mother Jones
Aug 07, 2009 EC criticized for conduct during Intel investigation

QUOTE: Did the European Commission overlook some evidence during its antitrust investigation of Intel that might have influenced the outcome of the decision, which went against the chipmaker?

Ars Technica
Dec 20, 2008 Madoff Scheme Kept Rippling Outward, Across Borders

QUOTE: whatever else Mr. Madoff’s game was, it was certainly this: The first worldwide Ponzi scheme — a fraud that lasted longer, reached wider and cut deeper than any similar scheme in history, entirely eclipsing the puny regional ambitions of Charles Ponzi, the Boston swindler who gave his name to the scheme nearly a century ago.

New York Times
Dec 04, 2008 Discounters, Monitors Face Battle on Minimum Pricing

QUOTE: companies scour hundreds of thousands of Web sites daily, looking for retailers offering bargains below the "minimum advertised price," or MAP, set by manufacturers on an array of consumer goods....For discounters, the consequences of not respecting MAP are usually speedy and decisive. If the seller is an authorized dealer of the product in question (which means it is bound to honor a MAP agreement), it gets a notice from the manufacturer or NetEnforcers and typically brings its price into line within hours

Wall Street Journal, The (WSJ)
Jul 03, 2008 Georgia Bars Insurance Firm Over Violations

QUOTE: Regulators in Georgia have barred a California company from doing business in their state, saying it violated rules adopted in 2007 to prevent the sale of misleading or unsuitable life insurance policies to military personnel.

New York Times
May 16, 2008 Avoiding Customer Deception: If they don't trust you, why would they come back?

QUOTE: misleading customers is just not a smart move if you ask me. Be up front with them and you will earn trust, and trust will earn you repeat business.

Mar 25, 2008 Genetic Testing Gets Personal: Firms Sell Answers On Health, Even Love

QUOTE: This is the world of direct-to-consumer genetic testing, a peculiar mix of modern science, old-fashioned narcissism and innovative entrepreneurialism, all made possible by the government-sponsored Human Genome Project...The trend has critics warning that the market is becoming rife with hype. The field is effectively free of regulatory oversight, watchdogs note, and much of the science behind the results is still sketchy.

Washington Post
Dec 17, 2007 For Recipients of Medicare, the Hard Sell

QUOTE: Such experiences help explain why Ms. Barksdale and some of her neighbors here in eastern Mississippi are wary of the sales pitches they are now receiving again. Many said they had been tricked into enrolling in private Medicare plans, sometimes without realizing it.

New York Times
Sep 06, 2007 Panel Questions Financial Advisers for the Elderly

QUOTE: Christopher Cox, the chairman of the Securities and Exchange Commission, and state regulators said they expected soon to propose guidelines prohibiting sales agents from using titles that imply an expertise in financial issues for older Americans, when that designation has little or no value.

New York Times
Jul 14, 2007 Market Forces Cited in Lymphoma Drugs’ Disuse

QUOTE: Non-Hodgkin’s lymphoma is the fifth most common cancer in the United States, with 60,000 new cases and almost 20,000 deaths a year. But fewer than 2,000 patients received Bexxar or Zevalin last year, only about 10 percent of those who are suitable candidates for the drugs.

New York Times
May 30, 2007 Mama, Don't Let Your Babies Grow Up to Be E-mail Copywriters

QUOTE: most clients will pay $1,200 to $2,000 for a one-page printed direct mail letter of 350 words. Yet they expect the same message in an e-mail to cost $200 to $500, $700 at the most. The same thought process goes behind the writing, the same words are produced, but the creative fee is substantially less. Am I missing something?
May 22, 2007 2 Firms Tied to Phone Lists Will Review Their Policies

QUOTE: Two companies accused by state and federal regulators of doing business with suspected telemarketing thieves released statements yesterday pledging to examine and change their business practices.

New York Times
May 22, 2007 Doctors, Legislators Resist Drugmakers' Prying Eyes

QUOTE: Many doctors object to drugmakers' common practice of contracting with data-mining companies to track exactly which medicines physicians prescribe and in what quantities -- information marketers and salespeople use to fine-tune their efforts.

Washington Post
May 17, 2007 Microsoft, McAfee, Symantec charge cards repeatedly

QUOTE: the practice of enrolling customers in automatic renewal for antivirus and other security products is not limited to Symantec. Indeed, it has become an industry standard. Microsoft Windows Live OneCare, Symantec, McAfee, and ZoneAlarm all enroll customers into the companies' automatic subscription-renewal programs with the purchase of a subscription-based product. In most cases, customers aren't given a choice to opt out, and only find out about the annual renewals when they receive an e-mail notice or see a charge on their credit card.
May 11, 2007 Narcotic Maker Guilty of Deceit Over Marketing

QUOTE: The guilty plea — by Purdue Frederick, an affiliate of Purdue Pharma — is the latest of a number of cases brought by the Justice Department against pharmaceutical makers that accuse them of misbranding, a broad statute that makes it a crime to put false or misleading information about a drug on its label or in ads, or to promote it for unapproved use.

New York Times
Mar 06, 2007 Broadcasters Agree to Fine Over Payoffs

QUOTE: The new penalty, which would come as part of a consent decree with the radio companies — Clear Channel Communications, CBS Radio, Entercom Communications and Citadel Broadcasting — would reflect perhaps the toughest F.C.C. enforcement of the decades-old regulations that prohibit broadcasters from taking secret payments in exchange for playing specific songs. Critics have accused the agency of lax enforcement.

New York Times
Mar 04, 2007 The Ethicist: The Phone Ranger

QUOTE: My husband bought a device that can block the signals of cellphone users who annoy him, although he knows such gizmos are illegal.... Unless you promised your first customer an exclusive on this item, there is no legal barrier to selling to the second. But ethics sets a more stringent standard.

New York Times
Feb 21, 2007 For Youths, a Grim Tour on Magazine Crews

QUOTE: More than two decades after a Senate investigation revealed widespread problems with these itinerant sellers, and despite several highly publicized fatal accidents and violent crimes involving the sales crews in recent years, the industry remains almost entirely unregulated.

New York Times
Oct 01, 2006 Unwarranted: In Most Cases, Extended Product Service Plans Don't Benefit Consumers

QUOTE: the cashier asks if you'd like to put another two years on the manufacturer's warranty....While consumer groups and common sense would urge you to resoundingly reject the offer, an entire industry has been built on the likelihood that you will act on impulse and say, "Yes."

Washington Post
Aug 29, 2006 Discerning network marketing businesses from scams

QUOTE: Incentive is a mighty motivator in the world of network, matrix or multilevel marketing, often known as "MLM"...some who answer the siren's call of quick money find they've landed in a scam...
Jun 25, 2006 The hidden economy: Embedded in everything from cellphone bills to car-rental contracts, ''hidden fees" are hiding in plain sight. Two economists explain why they're likely to stay that way.

QUOTE: Getting nailed by a hidden fee is one of the great annoyances of modern life. But, if it's any consolation, the fees have also raised fascinating questions for economists: Why, for example, don't companies compete on all costs, including the ones in fine print?

Boston Globe
May 07, 2006 Same Old Scam, Every Month: Credit Card Charges for Purchases You Don't Remember

QUOTE: The sales technique is called a "negative-option plan," one of those shady but legal deals in which consumers are automatically charged for services or products until they take action to say they don't want them. The most common consumer complaint -- aside from alleged unauthorized automatic billing -- is the way, critics say, that the marketing companies play loose with the truth to enroll unsuspecting consumers.

Washington Post
Aug 24, 2005 Can't Cancel a Service? AOL Settlement May Show Why

QUOTE: For exasperated customers who have tried to cancel some service or other to no avail, an explanation may be at hand. A settlement reached today with America Online established that some sales representatives receive bonuses to keep consumers from leaving.

New York Times
Jun 06, 2005 Bristol-Myers Seen Settling Case by U.S.

QUOTE: "The drug maker Bristol-Myers Squibb is expected to agree to pay nearly $300 million to end a Justice Department criminal investigation of its accounting practices, according to people briefed on the prospective settlement."

New York Times
Oct 08, 2004 Many Helped Iraq Evade U.N. Sanctions On Weapons

QUOTE: As part of its stealth effort to evade U.N. sanctions and rebuild its military, the Iraqi government under President Saddam Hussein found that it had no shortage of people around the world who were willing to help.

Washington Post
Jun 11, 2004 Jos. A. Bank's Sales Tactics Investigated

QUOTE: New York Attorney General Eliot L. Spitzer is investigating allegations that men's retailer Jos. A. Bank Clothiers Inc. practiced false advertising and deceptive sales tactics in its New York stores...

Washington Post
Mar 20, 2004 D.C. Hopes Judgments End Questionable Practices in Fire Cases

QUOTE: District officials hope two recent multimillion-dollar court judgments against a Bethesda businessman will halt his companies' efforts to cheat victims of devastating fires out of their insurance payments.

Washington Post
May 13, 2003 Draft of Bill on Mass Email is Called Weak

QUOTE: Lobbyists for the marketing, retailing and Internet service industries have been working closely with two powerful House committee chairmen to craft federal legislation to curb junk e-mail, creating a bill that state law enforcers and several consumer groups say would do more to protect mass e-mail advertising than to combat spam.

Washington Post
May 05, 2003 Court Sides With States on Telemarketing Fraud

QUOTE: The Supreme Court ruled Monday that states can press fraud charges against telemarketers or other fund-raisers who deceive potential donors about how much of a contribution really goes to charity.

Washington Post
Apr 25, 2003 Sex-Spam Becomes More Prevalent, Pornographic

QUOTE: More e-mail inboxes are flooded with sexually explicit spam, yet most agree little can be done to limit the annoyance. To date, lawmakers, lobby groups and Internet service providers have not be able to reach agreement on preventative tactics.

Women's eNews
Apr 19, 2003 Labeling Rules Urged for 'Organic' Beauty Products

QUOTE: As sales soar, advocates seek federal standards. But the industry can't agree on a definition.

Los Angeles Times
Mar 26, 2003 PayPal Tightens Transaction Reins

QUOTE: Thanks to a sweeping set of changes to its acceptable-use policy, PayPal's exhaustive new rules now dictate exactly where users' funds can and cannot be spent.

Mar 17, 2003 Privacy Advocates Increase Efforts to Restrict Banks' Data Sharing

QUOTE: Privacy advocates are stepping up an effort to require California's banks and other financial institutions — either through legislation or a referendum — to get consumers' permission before sharing or selling their financial data.

New York Times
Feb 25, 2003 A Radio Chip in Every Consumer Product

QUOTE: ...companies are tagging clothes, drugs, auto parts, copy machines and even mail with chips laden with information about content, origin and destination...Consumer privacy is also an issue.

New York Times
Feb 22, 2003 The Pitch to Get Rich Quick: As Realty Seminars Hawk Investment Techniques, Caution Is Advised

QUOTE: A lot of the no-money-down dealmaking seems to depend on finding distressed properties, distressed sellers or desperate buyers who cannot get credit and who might agree to pay more than the investor did for a property; doing so may require more work than people expect.

Washington Post
Feb 02, 2003 With a Lawsuit Pending, Charities Are Divided Over Disclosure

QUOTE: ...whether the First Amendment prohibits a state from bringing charges of fraud against a professional fund-raiser that has told potential donors their contributions will be used for charitable purposes but, in fact, keeps the vast majority of their gifts.

New York Times

63 Articles and Resources. Go to:  [Next 13]